Refund policy

 

Cancellation & Refund Policy

Effective Date: 11/07/2026

At Meadows Organic Farms, we are committed to delivering premium-quality products and ensuring customer satisfaction. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

Customers may request to cancel their order under the following conditions:

  • Orders can be cancelled within 12 hours of placing the order or before the order has been dispatched, whichever occurs first.

  • Once the order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, please contact our customer support with your Order ID as soon as possible.

2. Cancellation by Meadows Organic Farms

We reserve the right to cancel any order under the following circumstances:

  • Product is out of stock.

  • Payment could not be successfully verified.

  • Incorrect pricing due to technical errors.

  • Suspected fraudulent or unauthorized transactions.

  • Delivery is not possible to the provided address.

If an order is cancelled by us after payment has been received, the full amount will be refunded to the original payment method.

3. Return Eligibility

As our products are food items, returns are generally not accepted due to hygiene and food safety regulations.

However, returns or replacements may be considered in the following cases:

  • Damaged product received.

  • Leaking or broken packaging.

  • Wrong product delivered.

  • Missing product in the shipment.

To be eligible for a replacement or refund:

  • The issue must be reported within 48 hours of delivery.

  • The product must remain unused and in its original packaging.

  • Clear photographs of the product and packaging must be provided.

4. Non-Returnable Items

Returns or refunds will not be accepted for:

  • Opened or used food products.

  • Products damaged due to improper storage after delivery.

  • Taste or personal preference.

  • Orders placed with an incorrect shipping address provided by the customer.

  • Delays caused by courier partners after dispatch.

  • Minor packaging variations that do not affect product quality.

5. Refund Eligibility

Refunds may be approved only in the following situations:

  • Product damaged during transit.

  • Wrong product delivered.

  • Product missing from the shipment.

  • Order cancelled by Meadows Organic Farms.

  • Successful payment made but the order could not be fulfilled.

All refund requests are subject to verification by our customer support team.

6. Refund Process

Once your refund request has been approved:

  • Refunds will be initiated within 5–7 business days.

  • The amount will be credited to the original payment method used during the purchase.

  • Depending on your bank or payment provider, the credit may take additional processing time.

7. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to:

  • Product availability.

  • Verification of the reported issue.

  • Submission of supporting photographs or videos.

8. Failed or Duplicate Payments

If your payment is deducted but the order is not confirmed:

  • Please wait for 24–48 hours, as banks may take time to reconcile the transaction.

  • If the issue persists, contact us with your transaction details.

  • Any duplicate payments verified by us will be refunded to the original payment method.

9. How to Request a Refund or Replacement

To request a cancellation, refund, or replacement, please provide:

  • Order ID

  • Customer Name

  • Mobile Number

  • Email Address

  • Description of the issue

  • Photos or videos of the product (if applicable)

You may contact us using the details below.

10. Contact Us

For any cancellation, refund, or replacement requests, please contact:

Meadows Organic Farms

Address:
No. 48/17, Bharathiyar 4th Street,
SS Colony,
Madurai – 625016,
Tamil Nadu, India.

Phone: +91 88700 02788

Email: meadowsorganicfarms@gmail.com