Cancellation & Refund Policy

Effective Date: 01.10.2026

Meadows Organics aims to provide customers with a transparent and reliable purchasing experience.

As our website offers food and consumable products, cancellation, return and refund eligibility may depend on the product category, order status, product condition and applicable law.

Nothing in this policy is intended to restrict any statutory consumer rights.

1. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation requests should include:

• Order number

• Customer name

• Registered mobile number

• Email address

• Reason for cancellation

Cancellation may not be possible after an order has been processed, packed or dispatched.

2. Cancellation Before Dispatch

Where an order has not yet been processed or dispatched, Meadows Organics may accept the cancellation request.

If payment has already been received, an eligible refund will be initiated after verification.

3. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

Customers should contact us immediately if they identify an issue with the order.

4. Product Not Available

If a product becomes unavailable after payment has been received, Meadows Organics may:

• Offer an alternative product where appropriate;

• Cancel the affected product; or

• Process the applicable refund.

5. Damaged Product

If a product arrives damaged, opened, leaking or otherwise compromised, customers should contact Meadows Organics promptly.

For verification, we may request:

• Order number

• Photographs of the external package

• Photographs of the product

• Delivery details

• Batch or product information

• Other supporting information

6. Incorrect Product

If a customer receives a product different from the product ordered, the customer should contact us promptly.

Following verification, Meadows Organics may arrange an appropriate:

• Replacement

• Return

• Refund

• Other applicable remedy

subject to applicable law.

7. Food and Consumable Products

For hygiene and food-safety reasons, opened or used food products may generally not be eligible for return unless:

• The product is defective;

• The product is damaged;

• The wrong product was supplied;

• The product is otherwise covered by applicable consumer protection requirements.

Customers should not consume a product where there is a genuine concern regarding damage, contamination or product safety. Instead, they should contact us promptly.

8. Product Storage

Customers are responsible for storing products according to the instructions provided on the product packaging.

A refund or replacement may not be available where the product has been damaged due to improper storage or handling after successful delivery, subject to applicable consumer rights.

9. Refund Eligibility

Subject to applicable law, refunds may be considered in circumstances including:

• Approved cancellation

• Product unavailable after payment

• Incorrect product supplied

• Verified damaged product

• Verified fulfilment issue

• Duplicate payment

• Other circumstances where a refund is required under applicable law

10. Customer-Caused Delivery Issues

Subject to statutory rights, refunds may not be available where a delivery issue results from:

• Incorrect address

• Incorrect PIN code

• Incorrect mobile number

• Customer unavailability

• Repeated failed delivery attempts

• Refusal of delivery without a valid reason

• Improper storage after delivery

• Improper handling after delivery

11. Promotional Orders

Products purchased through:

• Promotional offers

• Discounts

• Bundles

• Special campaigns

• Limited-time offers

may be subject to additional terms communicated during the applicable promotion or checkout process.

12. Refund Processing

Once a refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time required for the amount to appear in the customer's account may depend on the relevant payment provider or financial institution.

13. Return Logistics

Where a return is approved due to an error attributable to Meadows Organics, the applicable return process may be arranged by us.

Where a return is requested for another permitted reason, return logistics may be subject to applicable conditions.

14. How to Request a Refund or Cancellation

Customers may contact:

Phone: +91 88700 02788
Email: meadowsorganicfarms@gmail.com

Please provide the order number and relevant supporting information.

15. Consumer Rights

Nothing contained in this policy is intended to exclude, restrict or waive any statutory rights or remedies available to consumers under applicable Indian law.

16. Contact Address

Branch / Customer Contact Address:
48/17, Barathiyar 4th Street,
Old Police Station Road,
S S Colony, Madurai – 625016,
Tamil Nadu, India.

Manufacturing Unit:
197-1, Indrapuram Road,
Meadows Organics, 624302,
Dindigul, Tamil Nadu, India.